Data Deletion

How to request deletion

Email support@dentskart.com with the subject “Data deletion request”, from the email address on your account where you have one, and tell us:

• your name, and the clinic name if you are a clinic user;
• the phone number or email address the data is held under;
• what you want deleted: everything, or only a connected WhatsApp Business account.

We confirm we have received it, may ask you to verify that the account or number is yours, and complete the deletion within 90 days, except where the law requires us to keep a record.

Data from Facebook Login and WhatsApp

When a clinic connects its WhatsApp Business account to DentsKart through Facebook Login for Business, we receive and store what is needed to send the clinic's messages: the business account and phone number identifiers, an access token (stored encrypted), and the delivery status of messages sent. A deletion request for the WhatsApp connection removes these from DentsKart. It does not delete anything held by Meta; to manage that, see Meta's account deletion help and WhatsApp's Privacy Policy.

Clinic accounts

A clinic owner can close the clinic account from Settings › Your Account › Danger zone. The account stays usable for 30 days, then closes: it is removed from its public booking page and our directory and becomes read-only. Records are retained rather than erased at that point, because dental records carry retention obligations. To have them permanently erased as well, email us as above.

Patients

Your dental records in DentsKart belong to your clinic, which decides what is kept and for how long, so please ask your clinic first. If you cannot reach them, write to us at the address above and we will pass your request to the clinic and help it act on it.

More detail on what we collect and how long we keep it is in our Privacy Policy.